FAQ

Are there refunds or exchanges?

All sales are final, but we are open to working through manufacturing issues or defects on your kinara. Due to COVID-19 precautions there are no exchanges.
How’d you come up with costs?

KwanzaaMe kinara sets are priced as high-quality, hand crafted, finished, and painted. They are an investment piece and can be kept for years to come if taken care of properly.
What’s good with shipping?

Shipping for orders varies based on the needs of the order. Please allow up to 1-2 weeks for tracking information. Each kinara is made with care and intention as we make a strong effort to have items at your door front in 30 days.
How safe is lighting candles every night?

Our lab tested candles are safe to burn from 4-6 hours. Burning longer may burn out the candle holder. Flameless candles coming soon!
How can I, my family, or my org partner with KwanzaaMe?"

Tap in! We’d love to connect and build with you. Please email us at kwanzaame@gmail.com.
Where do I store my kinara?

I usually keep a kinara or two out for decor, but it’s safe in it’s storage box and should be generally away from extreme heat, cold or anything potentially explosive.
Have a question that's not answered here? Hit us up!

Please email us at kwanzaame@gmail.com

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